Mike Osterling Explains the Differences Between Lean on the Shop Floor and in the Office

Over at the Velaction site, I came across this quite helpful podcast that features an interview with Mike Osterling conducted by Jeff Hajek. Mike discusses how Lean in the office differs from its implementation on the shop floor. He explains how to manage changes, the difference in ownership of jobs, how to recognize abnormal conditions, and what to do to manage the pace of work.

Mike was one of the principal founders of San Diego State University’s Lean Enterprise Certificate Program, where he continues to teach, and is the co-author of The Kaizen Event Planner: Achieving Rapid Improvement in Office, Service, and Technical Environments.