Why Does Amazon Send Me So Many Air Bubbles?

I’m generally a fan of Amazon.com. They know how to focus on providing value for the customer (a lean principle) by offering a wide range of products on a user-friendly website that eliminates a lot of waste from the process of ordering.

But my respect dropped a notch when I received a package from them the other day.

It contained four items I had ordered: two books, a backpack (which was fairly flat) and an electric toothbrush (sealed in a fairly small plastic package).

The box they came in was unnecessarily large. The four items took up no more than a third of the space in the box. The rest was occupied by air-filled plastic bubbles, each about the volume of a grapefruit, serving as padding.

I understand that Amazon cannot perfectly match the size of the shipping box to the size of the order every time. But I thought they could have done a better job on this one.

1 comment:

Mark Graban said...

You're right, this is a big problem. Amazon is starting to accept customer feedback on specific orders, so you might check it out (via the consumerist blog):