Showing posts with label
Metrics-Based Process Mapping.
Show all posts
Showing posts with label
Metrics-Based Process Mapping.
Show all posts
Robert Damelio published a second edition of his best selling book The Basics of Process Mapping this year, and I recently spoke with him about it. I asked him: "While you were developing the second edition of your book, which of the most important concepts in your book still often gets misunderstood?" Here is Robert's reply:
One of the most important (and often misunderstood) properties of work is "waste." Those familiar with the cost of poor quality concept often tend to equate “waste” with defects, rework, returns, inspection, appraisal, failure in test or operation, etc. In general these are forms of waste related to work outputs.
It turns out that more forms of waste, and much greater cost are associated with the resources used and applied during a work activity. This is why waste is defined as any work that does not create value as perceived by the customer.
Here is a table from the new edition of Robert's book that illustrates his points:
What do you think of Robert's table? Do you think his definitions and examples are accurate? What are your experiences with process maps? Do they help diagnose and improve work?
Karen Martin (author of both The Kaizen Event Planner: Achieving Rapid Improvement in Office, Service, and Technical Environments and Metrics-Based Process Mapping: An Excel-Based Solution) will be a guest on the The Lean Nation radio show on Friday, March 12, from 4 pm to 5 pm (EST) on 790 AM Talk and Business, hosted by Karl Wadensten. She will discuss holding kaizen events in non-manufacturing settings.
You can listen live on 790 AM (Citadel Broadcasting, ABC Affiliate) in Providence, Rhode Island. In addition, the show is globally available via a live audio stream at 790business.com. She will be answering questions and listening to opinions, so feel free to call in to the show at 401-437-5000 or toll free at 888-345-0790. If you can’t tune in live, a podcast will be available after the show.
The Lean Nation is a new show on 790 AM and airs weekdays from 4 pm to 5 pm (EST) and streams online at 790business.com. The Lean Nation features real world examples and actionable advice from local and national business leaders on how “to reinvent yourself into a lean operation in business and in life.” The show's host, Karl Wadensten, is the president of VIBCO, a Rhode Island manufacturing company.
