The Lean Insider
A blog of news, research, and trends on operational excellence and Lean enterprise
1.29.2020
Does Your Organization Deliver Fantastic Customer Experiences?
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In November, Daniel Lafrenière published an interesting book -- entitled Delivering Fantastic Customer Experience: How to Turn Customer Sa...
12.20.2019
"Greening Solutions" = Healthier Workplace?
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How much have you considered the "health" of your organization's work space in regard to the success of your organiza...
11.21.2019
Why Must There Be a "New Normal" for Leadership?
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John Dyer published a very interesting book in September entitled The Façade of Excellence: Defining a New Normal of Leadership that chal...
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