The Lean Insider

A thoughtful segment on 60 Minutes recently explored the thorny issues surrounding the costs of caring for people at the end of their liv...

Can lean strategies help doctors make fewer diagnostic errors? Most healthcare process improvement efforts focus on preventi...

I’ve often heard people argue that the lean tool of 5S – whose five words are most commonly listed as sort, set in order, sh...

Like IBM and HP, Xerox is a technology company that transformed itself from just being a hardware provider into a services company as well...

Hiding mistakes is a bad idea, and definitely contrary to any type of lean or other improvement strategy. You can only improve if you know...

We’ve all heard about efforts by hospitals to reduce infection rates by having employees wash their hands more often. But what...

What are the critical success factors for your business? If you’re not sure, a new book we are publishing later this month could be helpfu...

Lean advocates often focus on linking the design process to manufacturing, with ease of manufacturing an important considerati...

Nurses, who play a major role in distributing medication to hospital patients, are trying to take a leading role in stopping m...

While I generally support financial incentives to drive improvements in healthcare – such as Medicare deciding it will no long...