tag:blogger.com,1999:blog-5865768815327716731.post3802046184259422..comments2024-03-01T00:44:55.120-05:00Comments on The Lean Insider: Barnes-Jewish Hospital (St. Louis) and its Lean ResultsMichael Sinocchihttp://www.blogger.com/profile/00599950068521490710noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-5865768815327716731.post-35561946185768392372011-03-16T16:04:57.390-04:002011-03-16T16:04:57.390-04:00Have the not so sick pts go to their family doctor...Have the not so sick pts go to their family doctor, or outpt clinic or express care. if the docs and nurses are not inundated with chronic migraines, drug seekers, young adults with fevers of 102 brought in by squad who did nt take tylenol, etc etc. then ER staff could tend to those that really need emergency care and the satisfaction scores will go higher. and--make sure you give them the bill when they leave--before billing medicaid/insurance. People do not realize the expenses incurred and if they truly did, and had to pay for it--maybe it would stop. docs are paranoid to "miss something" anyone can sue--just another point. sorry--huge oet oeeve of mine<br /><br />Anne R.Unknownhttps://www.blogger.com/profile/15441935550528212304noreply@blogger.comtag:blogger.com,1999:blog-5865768815327716731.post-72622390531364565142011-02-22T14:10:38.101-05:002011-02-22T14:10:38.101-05:00I agree with Anna. Decreasing the wait time undoub...I agree with Anna. Decreasing the wait time undoubtedly earns the greatest patient satisfaction. But as long as there's a need for a doctor to address a series of highly unknowns at each patient visit, there's very little commonality to the process. <br /><br />For potential improvements, however, one thought would be to use the 80/20 theory - which would say that 80% of all wait time is in 20% or less of all the things that influence a patient waiting. Sit down and develop what that 20% is and then focus seeing if there's anything that can be done to make it more "patient friendly." I believe some useful ideas would surface.Johnhttps://www.blogger.com/profile/16122434561399383003noreply@blogger.comtag:blogger.com,1999:blog-5865768815327716731.post-23169332738848331282011-02-08T14:55:25.950-05:002011-02-08T14:55:25.950-05:00in my experience with patient admin CI events i...in my experience with patient admin CI events i've yet to see a one size fits all solution. <br /><br />BJC does use the KaizenOptimizer (www.leanoptima.com) to track event success and that doubles as a way for each site to quickly see the success of a siser site. <br /><br />But overall, from the patient perspective, less wait time is probably the more desirable.Anna G.noreply@blogger.com