Typically, root cause analysis is taught by explaining a variety of tools that requires users to gain considerable experience before being able to apply them correctly in the proper settings. To provide practice, tools are often taught without context which results in users not knowing when to apply them. A third common condition is when problem solving is taught as a sequence of expansions and contractions, specifically in finding root causes and solutions.
By reducing all process problems to just five types based on the cause, we eliminate the need to search for what the cause is. Since these specific causes can be addressed in time-proven ways, the search for solutions is also reduced. The result is that we can significantly simply process problem methodologies to a three-step procedure:
- Identify the type of problem,
- Find the root cause (where it occurs -- we know what it is), and
- Address the root cause.
Isn’t that what process improvement is all about: increasing quality while reducing costs and time?
What do you think Kicab's methodology? Do you think all process problems can be reduced to just five types?
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I agree that if the specific causes can be addressed in time-proven ways, then the search for solutions can also be reduced. Nice explanation.
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